... is a fast-growing tech startup based in the East Westphalia-Lippe industrial region that is poised to lead the generational shift in the servicing of industrial machinery and equipment.
To this end, we have developed the first AI-powered knowledge platform for industrial service. Thanks to this solution, our customers can collect and structure the expert knowledge of their experienced service staff and make it available to all employees—enabling excellent fault diagnostics and sustainable problem-solving.
Werkstudent Customer Success (m/w/d) - Full remote
Remote, Herford
Part-time
Working Student
findIQ...
Your mission
- You’ll support our Customer Success Team in conducting onboarding sessions, product training, and workshops for new and existing customers.
- You’ll actively contribute to the development of training materials, guides, and help pages, thereby creating a scalable knowledge base for our customers.
- You’ll help handle technical and application-related customer inquiries, learning how professional support works in a SaaS environment.
- You’ll analyze recurring customer issues and help organize feedback in a structured way to pass it on to the product and development teams.
- You’ll work closely with the product, tech, and sales teams, gaining deep insight into how a growing startup operates.
What we expect
- You are nearing the end of your master's degree, ideally in mechanical engineering, industrial engineering, or a comparable technical field.
Some experience in project management - A good technical understanding and interest in digital products.
- Strong communication and social skills, e.g., active listening and an empathetic approach to customers.
- A structured and independent way of working as well as strong self-organization skills.
- Very good written and spoken German and English skills. Additional languages are a plus.
- You see this role as a stepping stone and would like to eventually take on responsibilities in account management or customer success.
This is what sets the findIQ team apart:
We bring a strong sense of responsibility for what we’re building together at findIQ.
We focus on potential and solutions - even when things get challenging.
We act with foresight - we make long-term decisions and stand behind what we do.
We work independently, tackle tasks proactively, and take ownership of our daily work.
We interact with people with openness, empathy, and a positive view of humanity - both internally and externally.
We are passionate about industry and technology - and remain curious, courageous, and pragmatic.
We focus on potential and solutions - even when things get challenging.
We act with foresight - we make long-term decisions and stand behind what we do.
We work independently, tackle tasks proactively, and take ownership of our daily work.
We interact with people with openness, empathy, and a positive view of humanity - both internally and externally.
We are passionate about industry and technology - and remain curious, courageous, and pragmatic.
What we offer
An attractive salary: We offer fair remuneration with performance-related components.
Trust: We give you what you need to become the best version of yourself.
Flexible working: If you wish, your workplace can be predominantly remote, supplemented by occasional face-to-face appointments in Herford or at customer sites.
A strong team: We work openly, appreciatively, and with genuine enthusiasm for what we are building together.
Individual development: We give you the opportunity to grow professionally and personally including through paid training, coaching, and personal learning time.
Startup insights: You can expect close collaboration with and insights into the work of the founding team.
Additional benefits:
Trust: We give you what you need to become the best version of yourself.
Flexible working: If you wish, your workplace can be predominantly remote, supplemented by occasional face-to-face appointments in Herford or at customer sites.
A strong team: We work openly, appreciatively, and with genuine enthusiasm for what we are building together.
Individual development: We give you the opportunity to grow professionally and personally including through paid training, coaching, and personal learning time.
Startup insights: You can expect close collaboration with and insights into the work of the founding team.
Additional benefits:
- Up to 1 month of “work from anywhere” (in an EU country).
- Workations and regular team events.
- Educational leave (voluntary).
- 30 days of vacation.
- Office pets (welcome by arrangement).
- Charging stations for electric cars (at the Herford location).
- Subsidies for further training and mobility.
- Family-friendly working hours.
- Diversity in action – be yourself. We are too.
Curious to learn more?
Then apply online now with your resume and relevant references.
Do you have any questions? Feel free to contact Senada directly at applications@findiq.de.
This position isn't quite right for you? We look forward to receiving your unsolicited application!
Do you have any questions? Feel free to contact Senada directly at applications@findiq.de.
This position isn't quite right for you? We look forward to receiving your unsolicited application!
About us
findIQ is an innovative and fast-growing technology company from Germany that sees itself as a quality leader in knowledge transfer in machine service. With a novel approach, findIQ succeeds in preserving the experiential knowledge of service technicians and processing it intelligently to support the future generation of service providers - quickly, scalably, and with an eye to the future.
Join our team and help us shape the digital transformation of the industry!
Join our team and help us shape the digital transformation of the industry!